Global BPO player, Genpact, plans to double its India headcount in the next 25 months. The company currently has slightly less than 3,000 people in India and plans to increase this to 6,000 by the end of 2012. "We are looking at talent acquisition to enter into Tier-II and -III cities and for this, we will double the headcount for the India business," said Harpreet Duggal, who heads Genpact's India initiative that focuses on the domestic market.…

The $13-billion financial news and business information provider, Thomson Reuters, is gearing up to get a piece of the fast-growing Legal Process Outsourcing market with the acquisition of Pangea3. The LPO industry, a sub sector of the Knowledge Process Outsourcing (KPO) industry, is growing at more than 20 per cent annually and projected to exceed $1 billion this year.…

Being a former Non Executive at a NHS Trust, I have some understanding of the political challenges, culture and attitudes within the NHS. Within the UK public sector, it is important to note that the most notable offshore outsourcing transaction is the Department of Health – Steria joint venture offering HR and Finance services to NHS entities. The take up has been better than any other offshoring venture within the public sector.…

Accenture has signed a six-year BPO agreement with KF Shared Services AB – The Swedish Cooperative Union, to provide the KF Group and its subsidiaries with Finance and Accounting (F&A) services. The agreement is designed to streamline KF’s F&A processes, while improving cost effectiveness and service delivery. Under the terms of the agreement Accenture will manage KF’s accounts payable, accounts receivable and record-to-report processes.…