August 2010 Blog Posts (15)

Infosys plans 'extreme offshore' model to deal with US visa crisis

Against the backdrop of a clampdown on visas by the US and growing antagonism towards foreign workers and immigrants in that country, Infosys Technologies, India's second-largest IT services firm, is mulling an ‘extreme offshoring’ model to help reduce its dependence on H1 and L1 visas.


The Infosys extreme offshoring model is expected to have a far-reaching impact on the delivery of IT services, as this could lead to increased hiring at offshore locations like…
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Added by Rakesh Sangani on August 31, 2010 at 6:00am — No Comments

Accenture wins 7 year extension

Leading BPO provider, Accenture, has won a seven-year, $160m contract extension from psychometric research and education assessments provider Educational Testing Service (ETS), to continue managing ETS' end-to-end supply chain, under a business process outsourcing (BPO) agreement that includes printing, publishing, warehousing, distribution, tracking and shipping of tests and test materials to more than 10 million test takers in 160 countries every…
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Added by Rakesh Sangani on August 30, 2010 at 6:00am — No Comments

Final Thought: Domestic BPO

Research company Gartner this week announced that India’s domestic business process management market is expected to receive revenue of USD 1.6 billion by 2014 from USD 0.5 bullion in 2005. Whilst this is a figure that does get the attention of most people in the industry, the domestic Indian BPO market will not triple in the next 3 years.


However, there is substantial growth in the industry as there has been over the last few years. All of the leading BPO…
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Added by Rakesh Sangani on August 27, 2010 at 4:00pm — No Comments

Tamil Nadu Government encouraging Rural BPO

The Tamil Nadu government is encouraging companies to set up rural Business Process Outsourcing (BPO) Centres in the region utilising an incentive-based approach. Government officials added that they have asked colleges to offer training to students to make them employable in BPO sector as they qualified as graduates. They added “"Our job is to bring the entrepreneurs and companies on to one platform. First we have to finalise the companies (for providing the work) and we have to identify…
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Added by Rakesh Sangani on August 26, 2010 at 4:30pm — No Comments

MphasiS net profits rise 18%

MphasiS, the information technology and business process outsourcing (BPO) services provider, has posted an 18.3 per cent growth in net profit to Rs 271.2 crore ($58.5 mn) in the third quarter ended July 31, when compared with the corresponding period last year.


“We have crossed over $250 mn quarterly revenue for three quarters in a row. We are now transforming ourselves in preparation for the next lap of growth,” said Ganesh Ayyar,…
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Added by Rakesh Sangani on August 24, 2010 at 4:30pm — No Comments

WNS Global Services to invest USD 15 million to open new centres

Global BPO player, WNS Global Services, plans to invest USD 15 million to open new centers in India in 2010. "In 2010, our capex is expected to be around USD 15 million and a lot of it will be invested in new centers in India. India plays a great part in our overall growth aspirations from a leadership, people, infrastructure and sustainability view," WNS Global Services Group CEO, Keshav R Murugesh, said.


"We are thinking through how best to address the huge…
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Added by Rakesh Sangani on August 23, 2010 at 4:30pm — No Comments

Final Thought: Qualifications and Shared Services

Shared services are evolving! It started as an initiative, then developed into a trend, and now is being considered as a certified qualification. The times when organisations provided shared services development to internal staff without the skills, experience or qualifications will soon be behind us (we hope!).


This week saw Canterbury Christ Church University (CCCU) establish the UK’s first postgraduate qualification in public sector shared services (PCSS).…
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Added by Rakesh Sangani on August 20, 2010 at 4:30am — No Comments

Meet top gulf Investors

Dear Sir/Madam,

if you are looking for project finance, an upcoming business event in the MENA

region will give you the opportunity to present your business projects to some

of the top investors in the gulf.…



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Added by Abu Sayeed Galib on August 19, 2010 at 1:54pm — No Comments

China gives tax break to service outsourcing firms

China will exempt service outsourcing companies from business tax from July 1 until the end of 2013 to boost their expansion, the Finance Ministry said on Wednesday.


In a statement on its website, the ministry said the policy covers firms specialising in information technology outsourcing (ITO), business process outsourcing (BPO) and knowledge process outsourcing (KPO) in 21 Chinese cities, including Beijing, Shanghai, Dalian and…
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Added by Rakesh Sangani on August 19, 2010 at 4:30am — No Comments

New South Wales reveal Shared Service blueprint

Australia’s New South Wales Government has revealed a blueprint for how it plans to restructure its ICT and other shared service operations over the next two years. The 181-page blueprint, produced by the NSW Department of Premier and Cabinet, expands on existing efforts to reform service delivery within the government, such as the consolidation of departments into 13 'super agencies', which took effect in July last year.


The NSW Government plans a future model…
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Added by Rakesh Sangani on August 17, 2010 at 4:00am — No Comments

ING creates shared services infrastructure

Global Dutch Bank, ING, is designing a shared network and IT services infrastructure for its global banking operations, as it prepares to separate its insurance operations from the main business. The company was last year ordered by the European Commission to separate its banking and insurance operations, having taken on a €10 billion capital injection from the Dutch government. It had also initiated a cost cutting and simplification programme, called Back to Basics, after it plunged to a…
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Added by Rakesh Sangani on August 16, 2010 at 4:00am — No Comments

CSC announces 10 year extension to Swiss Re contract

Computer Systems Corporation (CSC) announced a 10-year extension to its BPO services agreement with Swiss Re, one of the world’s largest and most diversified reinsurers. Under the extension, CSC will continue to provide administration for Swiss Re’s direct life insurance business through July 2020.


Building on a relationship that began in 1995, CSC supports Swiss Re’s Admin Re business unit in the United States, one of the highest growth areas for Swiss…
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Added by Rakesh Sangani on August 13, 2010 at 8:30am — No Comments

Capgemini acquires BPO facility in Brazil

Leading BPO, ITO and Consulting provider Capgemini, and Sonda Procwork, the Brazilian unit of Chilean IT systems integrator Sonda, announced that Capgemini Brazil has acquired Sonda Procwork’s facility in Gaspar, in the state of Santa Catarina, Brazil and will now deliver BPO services to global clients in the region who were previously serviced by Sonda Procwork.


This Brazilian center was opened in 2007 in Gaspar, aiming to provide technology solutions to…
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Added by Rakesh Sangani on August 12, 2010 at 8:30am — No Comments

Infosys BPO win shared service deal

Global Group has decided to engage Infosys BPO to provide services with regard to setting up of its Shared Service Centre (SSC). As part of the deal, Infosys BPO will provide consulting and implementation services across key functions such as finance & accounting, human resources, sourcing & procurement, sales & fulfilment, legal services & IT. The scope includes assessment, design and implementation services coupled with operational support, to be provided for an…
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Added by Rakesh Sangani on August 11, 2010 at 8:30am — No Comments

Cornwall Council aim for significant cost reduction

Cornwall council is to set its own emergency budget for 2011 in November, soon after the outcome of a comprehensive spending review. The Council is anticipating cuts of around 30 per cent in Government funding over the next four years. This means it needs to find £110 million savings from 2011 onwards.


Detailed work is currently underway to identify areas of savings in readiness for the emergency budget presented to cabinet in October and full council in…
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Added by Rakesh Sangani on August 9, 2010 at 8:30am — No Comments

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