November 2010 Blog Posts (10)

Genpact to double India headcount

Global BPO player, Genpact, plans to double its India headcount in the next 25 months. The company currently has slightly less than 3,000 people in India and plans to increase this to 6,000 by the end of 2012. "We are looking at talent acquisition to enter into Tier-II and -III cities and for this, we will double the headcount for the India business," said Harpreet Duggal, who heads Genpact's India initiative that focuses on the domestic market.…


Added by Rakesh Sangani on November 24, 2010 at 2:30pm — No Comments

Thomson Reuters acquire Pangea3

The $13-billion financial news and business information provider, Thomson Reuters, is gearing up to get a piece of the fast-growing Legal Process Outsourcing market with the acquisition of Pangea3. The LPO industry, a sub sector of the Knowledge Process Outsourcing (KPO) industry, is growing at more than 20 per cent annually and projected to exceed $1 billion this year.…


Added by Rakesh Sangani on November 23, 2010 at 2:30pm — No Comments

Why not check under the hood?

As an organizational strategist, I pride myself on my ability to assess the health of an organization beyond the income statement. I typically know where to look for warning signs that an organization is poised for human capital challenges.

I continue to be shocked at the number deals done without a decent assessment of the health of the entity being purchased or invested in. We don't buy a house without an inspection. We don't buy a car without checking it out…

Added by Jeffrey De Wolf on November 22, 2010 at 3:23pm — No Comments

Shared Services and Outsourcing in the NHS

Being a former Non Executive at a NHS Trust, I have some understanding of the political challenges, culture and attitudes within the NHS. Within the UK public sector, it is important to note that the most notable offshore outsourcing transaction is the Department of Health – Steria joint venture offering HR and Finance services to NHS entities. The take up has been better than any other offshoring venture within the public sector.…


Added by Rakesh Sangani on November 22, 2010 at 2:49pm — No Comments

KF awards Accenture 6 year F&A Deal

Accenture has signed a six-year BPO agreement with KF Shared Services AB – The Swedish Cooperative Union, to provide the KF Group and its subsidiaries with Finance and Accounting (F&A) services. The agreement is designed to streamline KF’s F&A processes, while improving cost effectiveness and service delivery. Under the terms of the agreement Accenture will manage KF’s accounts payable, accounts receivable and record-to-report processes.…


Added by Rakesh Sangani on November 22, 2010 at 2:00pm — No Comments

What is the story with Procurement BPO?

Recent IDC research estimated that Procurement BPO services revenue will grow from $2.7 billion in 2010 to $4.2 billion in 2014, with Everest predicting in early 2010 that the market would grow 25% over the year. In the last 12 months we have seen two high profile acquisitions, with Accenture acquiring the BPO assets of Ariba for $51 million to strengthen their position in leading the Procurement BPO… Continue

Added by Rakesh Sangani on November 22, 2010 at 1:30pm — No Comments

Accenture to hire 5,000 in the Philippines

Global technology, consultancy and outsourcing company, Accenture has stated that it aims to hire 5,000 more people in the next 9 months in the Philippines. During a press conference, Bill Green, Accenture chairman and Chief Executive Officer, said that the company will increase its workforce to 25,000 by end-August next year, the end of its current fiscal year 2011.

Accenture Philippines also inaugurated three additional sites: one each at McKinley Hill in Taguig City, Eastwood in Quezon… Continue

Added by Rakesh Sangani on November 21, 2010 at 1:30pm — No Comments

UK Councils sign £2m a year deal

Leicestershire County Council and Nottingham City Council have signed an innovative partnership that will pool administrative functions, including human resources, payroll and finance services, in the first step of a new East Midlands Shared Services centre, which could attract other authorities.

Leicestershire County Council leader David Parsons said: In these challenging times, our innovative agreement shows how authorities can achieve real savings by working together. “Every pound we… Continue

Added by Rakesh Sangani on November 20, 2010 at 1:00pm — No Comments

EXL 3rd Quarter Net Income up 95%

Global BPO firm ExlService Holdings posted a 95 per cent jump in net income at USD 7.8 million for the third-quarter ended September 2010. This is against net income of USD 4 million for the same quarter last fiscal. The Nasdaq-listed firm has now increased its revenue guidance for the year 2010 to about USD 247 million.

"EXL experienced a record quarter of growth driven by a significant number of new process migrations in outsourcing services and exceptionally strong demand for… Continue

Added by Rakesh Sangani on November 19, 2010 at 1:00pm — No Comments

Interesting Article, BNET: "Don't Be Another M & A Failure";drawer-container "One study, by KPMG, found that 83 percent of the deals studied did not boost shareholder value and 53% actually reduced it."

One way to achieve merger success is to deliberately adopt a transparent and sustainable communication process that validates different… Continue

Added by Cate Lawrence on November 2, 2010 at 2:07pm — No Comments

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