Global BPO firm ExlService Holdings posted a 95 per cent jump in net income at USD 7.8 million for the third-quarter ended September 2010. This is against net income of USD 4 million for the same quarter last fiscal. The Nasdaq-listed firm has now increased its revenue guidance for the year 2010 to about USD 247 million.
"EXL experienced a record quarter of growth driven by a significant number of new process migrations in outsourcing services and exceptionally strong demand for transformation services," EXL President and CEO Rohit Kapoor said.
Proservartner Point of View
: There is a growing number of midsized BPO companies with big ideas on competing with the larger players in the market. These include the likes of Intelenet
, Sutherland, Aditya Birla Minacs, HGSL and EXL to name a few. The growth of these organisations is rapid and EXL have illustrated this with their recent results.
Recent market trends illustrate that there is a real focus on “transformational” BPO services – a term much overused but one that challenges the traditional BPO model of “we can do what you do but cheaper”. EXL have recognised this change and adapted the organisation to meet this demand – along with the turnaround in the BPO and Shared Services market, this has been paramount to their performance in the quarter.