Global BPO player, Genpact, plans to double its India headcount in the next 25 months. The company currently has slightly less than 3,000 people in India and plans to increase this to 6,000 by the end of 2012. "We are looking at talent acquisition to enter into Tier-II and -III cities and for this, we will double the headcount for the India business," said Harpreet Duggal, who heads Genpact's India initiative that focuses on the domestic market.
As of September 30, Genpact had approximately 43,300 employees worldwide. Though the 'India for India' business contributes less than one per cent to the BPOs revenues, Duggal said the business was doubling every year.
Proservartner Point of View: Earlier this year, we predicted an increase in domestic India BPO and the set up of Tier II, Tier III and rural areas for BPO by the leading outsourcing players . Genpact already operates in Tier II cities and is setting up delivery centres in Pathankot in Punjab, and Alwar in Rajasthan, as well as investigating options in rural markets.
What is more important is the expected surge in domestic India BPO, and although this is lower margin work for Genpact, there are quickly taking a dominant position against the other leading outsourcers. Expect domestic India BPO to be big news in 2011 and expect Genpact to win many more contracts in India.